FAQ

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How do I order?

A weekly menu will be posted every Monday around 8 pm. Simply click on the item(s) you’d like and add them to your cart.

Orders can be placed from Monday evening through 12 PM Thursday. Customers will have the option to choose pick up or delivery on the following Sunday or Monday.

*Please note that outside of our ordering period, no items will be listed on our Order Now page.

Where do I pick up my order?

All orders can be picked up at the following locations (chosen at Checkout) :

• inside of MESA, A Collaborative Kitchen – located at 216 Pearl Street, New Albany, IN 47150
  • Sundays: Noon to 4 pm
  • Mondays: 11 am to 6 pm

• Four Barrel Fitness – located at 322 Mt. Tabor Road, New Albany, IN 47150 
  • *Members only; this location is self-serve and has a max capacity per day – meals will be delivered between the following times:
    • Sundays: between 1-2 pm
    • Mondays: between 9-10 am
  • You will receive a confirmation email once your meals have been delivered.

• CROSSFIT ENAPAY – 101 HWY 62 W, Suite 400 B, Corydon
  • *Members only
    • Sunday delivery between 2-3 pm
  • You will receive a confirmation email once your meals have been delivered.

• Profile by Sanford – Middletown – 12951 Shelbyville Rd, Suite 112, Louisville, KY
  • Open to the public
    • Monday delivery between 12-1 pm
  • You will receive a confirmation email once your meals have been delivered.

• The Fuelery – 2011 Frankfort Ave, Louisville, KY
  • Open to the public
  • Saturday delivery between 11am-12pm; pickup anytime during The Fuelery’s normal business hours (open 11am-8pm on Saturdays)
  • You will receive a confirmation email once your meals have been delivered.

• FREE HOME DELIVERY
  • Must live within 15 mile radius of downtown New Albany (applicable for Kentucky and Indiana)
  • $50 order minimum

How long will my meals last?

Each Ready Set Prep’d item is prepared within 24 hours of pick-up time, ensuring the longest possible shelf life of your product. All labels will indicate a ‘best by’ date – usually by that following Friday of pick-up, although many can be frozen to be eaten at a later date (and each label will list a “FREEZE BY” date if freezing is suggested/applicable – and will last up to 3 months in the freezer)

How do I reheat my meals?

All meals will list general reheating instructions on it’s label – mostly using a microwave. But feel free to reheat on a stovetop or in the oven if you’d prefer! If reheating from a frozen state, we recommend microwaving on high for 3 minutes, then heating in 30-45 second increments until food is heated throughout.

Do you accommodate food allergies/sensitivities?

While we can’t guarantee every item on the menu will meet your specific dietary needs – we list the full ingredient list of every menu item in its description so that you can determine if it fits what you prefer/need.

For most common allergies, we’ll list substitutions in the item’s description – if applicable.

If you have a question on any menu item, or whether we can omit something from a meal, don’t hesitate to ask! We’ll do our best to see what we can do.

Do I have to pre-order, or is there an option for me to choose meals at the pick-up location?

Currently, we operate on a pre-ordering system only. However, there may be times where we may have “extras” available – and we’ll promote those via our Social Media pages in those instances.

Is there a minimum or maximum order?

There is no order minimum/maximum for pickup at MESA or Four Barrel Fitness! Order as little or as many meals as you’d like.

Home Delivery requires a $50 minimum order.

What is a “Complete Meal”?

A “Complete Meal” typically consists of 4 ounces of protein, 1 cup of vegetables, and ½ to 1 cup of a carb source (unless otherwise indicated low-carb).

What if I need to cancel my order?

Customers can cancel an order, and receive a full refund, as long as the cancellation is submitted before the ordering deadline (Thursday at Noon).

If you need to cancel your order after the ordering deadline has passed, you’ll receive a 50% refund.

Do you ship your meals?

Not at this time. **Note** This may change in the future, and we’ll update this page as developments occur.[/vc_column_text][/vc_column][/vc_row]